All bookings are non-refundable and non-transferable without travel insurance.
This is allows us to procure a specific type of insurance so that our members can cancel for ANY reason to receive up to 100% refund. Fear of traveling due to Covid-19, airplane crashes, approved time off (in some circumstances) etc… are not coverable occurrences. Cancel for ANY reason insurance simplifies your claim and guarantees your payout.
The cost of Travel Insurance and Trip Protection will be included in all packages (registration) unless stated otherwise / advised by your group leader.
Please note that insurance is included as a courtesy and is NOT a requirement to book a travel package with us, we are a travel agency, not an insurance firm.
Welcome to Get Up 2 Go. Please read on to learn the rules and restrictions that govern your use of our website, products, and services. If you have any comments, questions, or concerns regarding the terms or the services provided please contact us at.
Email: support@getup2go.com
PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS;IF YOU DO NOT AGREE TO ALL OF THE CONDITIONS BELOW, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.
Get Up 2 Go Terms and Conditions
GET UP 2 GO, LLC TERMS AND CONDITIONS
1. Applicability
These terms and conditions of service (these "Terms") are the only terms that govern the services ("Services") provided by GET UP 2 GO, LLC ("Seller") to you, the customer named at the bottom of these Terms ("Customer"). By accessing, using, or obtaining any content, products, or services, through our offices or website, you agree to be bound by these Terms. PLEASE READ THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, DO NOT USE THE SELLER’S SERVICES. No alterations to these Terms may be made unless in writing by an authorized officer of the Seller.
The accompanying sales invoice (the "Sales Confirmation") and these Terms (collectively, this "Agreement") comprise the entire agreement between the parties and supersede all prior agreements, negotiations, and communications. Seller may change the Services without Customer’s consent provided such changes do not materially affect the scope of Services, fees, or performance dates in the Sales Confirmation.
2. Booking & Refund Policy
All reservations are subject to the terms outlined by Seller. Customers must adhere to all guidelines provided during the trip booking process.
All payments are non-refundable and non-transferable unless Customer has purchased Travel Insurance and Trip Protection through the Seller and the third-party supplier approves the claim.
The Seller will obtain Travel Insurance and Trip Protection on Customer’s behalf once explicit permission is provided at Payment 1 or shortly after. Customers who opt-out of Travel Insurance within 15 calendar days of Payment 1 must do so in writing.
Refunds, when applicable, are subject to approval by the third-party insurance provider and are limited to the terms outlined in the insurance policy. Seller is not responsible for denied claims.
The initial deposit is non-refundable and covers Seller’s service fee and insurance cost. It does not count as a trip payment, and reservations are not guaranteed until Payment 1 is made.
Room types booked are guaranteed as per the confirmation provided at booking. However, bedding preferences (e.g., king bed vs. two double beds) are requests only and are not guaranteed. These requests are at the sole discretion of the hotel/resort and subject to availability upon arrival.
Any modifications to room types or additional special requests are subject to hotel/resort policies and may incur additional charges.
3. Flight Booking Policy
Unless explicitly stated in writing, airline reservations are not included in the Services. Customers are responsible for purchasing flights and ensuring timely arrival at their travel destination.
Seller does not assume responsibility for flight delays, cancellations, missed connections, or denied boarding.
Customers failing to secure flights will not be entitled to cancel resort reservations or request refunds.
In rare instances, departure taxes may be required in cash at the airport. It is the Customer’s responsibility to check airline and destination country requirements.
Shuttle service is only provided during Seller’s official event dates and specified travel times. Customers arriving after 6:00 PM local time must arrange separate shuttle services at their own expense.
4. Payment Terms
All payments must be made online via Seller’s website. Seller accepts major credit and debit cards.
Payments must be completed in accordance with the payment plan provided at booking.
5. Chargebacks
If Customer initiates a chargeback (whether intentional or unintentional) for any deposit made with Seller, Seller reserves the right to:
Charge a $500 research fee to investigate the claim and recover expenses.
If the chargeback dispute is resolved in Seller’s favor, Customer authorizes Seller to charge the $500 research fee to their payment method on file.
If the dispute is not resolved in Seller’s favor, Seller may pursue legal action, including a civil lawsuit, for the full disputed amount and any associated fees. If successful, Seller is entitled to recover attorneys’ fees, court costs, and the $500 research fee.
6. Cancellations
All payments are non-refundable and non-transferable.
Final payment is due prior to departure according to each supplier’s terms.
A $50 late fee applies if payment is not made within 3 days of the due date.
If payment is not received within 15 days, the trip is subject to cancellation.
If the trip is canceled due to non-payment, Customer forfeits all payments made.
All cancellation requests must be sent in writing and are subject to the cancellation policies of each travel supplier.
7. Limitations of Liability
Seller acts solely as a booking agent for third-party travel suppliers (hotels, airlines, cruise lines, transportation providers, etc.). Seller does not control these suppliers and is not responsible for:
Any personal injury, property damage, or other loss caused by supplier negligence.
Any acts, errors, omissions, delays, cancellations, or irregularities by third-party suppliers.
Weather conditions, natural disasters, mechanical failures, or acts of God that impact travel.
Any additional costs due to supplier-imposed fuel surcharges, changes in government taxes, or unforeseen expenses.
8. Force Majeure
Seller is not liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemics, weather conditions, labor disputes, and supplier insolvency. Refunds due to Force Majeure events are at Seller’s sole discretion, and travel insurance is highly recommended.
9. Arbitration Clause
Any disputes arising out of or related to this Agreement shall be settled by binding arbitration in Durham, North Carolina. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA). Both parties agree to waive their right to a jury trial. Any judgment rendered by the arbitrator may be entered in any court of competent jurisdiction.
10. Collections Agreement
If Customer has an unpaid balance, Seller may assign the debt to a third-party collection agency. Customer agrees that:
They are responsible for all collection fees, court costs, and attorney fees incurred by Seller in recovering outstanding amounts.
Seller and the collection agency are authorized to contact Customer via phone, email, text message, or automated calls to collect the debt.
Failure to pay may result in negative credit reporting, affecting Customer’s credit score.
11. Governing Law
These Terms and Conditions shall be governed by the laws of the State of North Carolina. All legal actions, if required, shall take place in Wake County, North Carolina.
12. Modification of Terms
Seller reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on Seller’s website or other official communication channels. Customers with active bookings will be subject to the Terms in effect at the time of their most recent payment, unless otherwise required by law. By making any subsequent payment after a terms update, the Customer agrees to be bound by the most recent version of these Terms. It is the Customer’s responsibility to review these Terms periodically to stay informed of any updates. Seller reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on Seller’s website or other official communication channels. Customers with active bookings will be subject to the Terms in effect at the time of their most recent payment, unless otherwise required by law. It is the Customer’s responsibility to review these Terms periodically to stay informed of any updates.
13. Severability
If any provision in these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Notices
All notices to Seller must be submitted in writing via email to support@Getup2go.com. Notices to Customer will be sent to the email provided at booking.
Updated: 04.28.2023
I CERTIFY THAT I HAVE READ AND UNDERSTAND THESE TERMS. I ACKNOWLEDGE THAT THIS IS A CONTRACT AND A RELEASE OF LIABILITY. I AGREE TO THESE TERMS VOLUNTARILY.