We understand that booking a non-refundable trip can seem alarming. We do it, to protect our customers. By making our packages non-refundable our customers can cancel for ANY reason and have FULL coverage no matter what the reason is.

At the onset of the pandemic, insurance companies made it extremely difficult for customers to receive insurance payouts due to border closures, travel advisories, and or local/city ordinances by labeling Covid-19 as a “forseen” event. This was confusing to navigate for customers looking for a refund or assistance during this time. A lot of travelers (not ours) were left in unsavory positions because of their insurance coverage.

We have stepped up to partner with a premier insurance agency to ensure that you have the ability to insure 100% of your trip investment at an affordable rate starting at $150pp.*

Fully understanding the terms of your insurance plan can feel like a daunting experience. If something happens, we want you to be FULLY protected whether you understood the fine print or not.

This coverage gives you trip insurance and trip protection allows you to cancel for any reason Cheaper insurance options may be available elsewhere, but you will not be able to cancel for any reason for a 100% refund.

We kept it simple to remove the guess work and highlight the value

Insurance Highlights:

  • Cancel for an “unforeseen” event (50+ variances)

  • Cancel for any reason and trip protection (up to 100% payout) *exclusions may apply

  • Trip Protection (third party covers any outstanding fees not covered by insurance 90 days prior to departure as long as your trip is paid in full prior to cancellation)

  • Trip Delay

  • Baggage delay

  • Delayed Flight/Connection benefit

  • Personal injury, sickness (C-19 included)

  • Job loss/relocation

  • Car Rental Coverage

When you cancel you will fall into one of the 3 buckets below:

  1. Cancel for a “covered” reason due to an unforeseen event for a 100% payout (50+ covered reasons including but not limited to sickness , injury, job relocation, and job loss)

    • A member on our team will assist with your cancellation inquiry

  2. Cancel for “ANY” reason for 75% refund of trip payments to date no matter how many payments you have made (excludes the cost of insurance and $50 booking fee)

  3. Cancel for “ANY” reason for a 100% payout by completing the payment requirements for your designated trip (excludes the cost of insurance and $50 booking fee). This deadline can shift pending on your specific trip details.

Please note that all flights are purchased directly with the Airline for your convenience. All refunds for the air portion of your flight will be refunded in the form of a travel credit directly with the Airline that is good for 1-year from the date you cancel.

How Our Process Works:

  1. Secure cancel for any reason insurance with your initial payment towards the trip.

    • Registration is your initial payment

  2. Submit a cancellation request to info@getup2go.com

  3. Receive direction on whether or not your claim is covered 100% or if you need to rely on the “Cancel for ANY Reason” benefit

    • Receive insurance payout

      • Insurance payouts from the third party insurer will come in the form of a check sent directly to the insured party NOT Get Up 2 Go

      • Insurance match payouts from Get Up 2 Go will be processed to the cardholder on file

Disclaimers:

*Insurance payout does not cover the cost of the insurance (starting at $150 pp)

*Trips are not eligible for trip protection program (100% refund) for “cancel for any reason” within 60 days of departure as the trip will be in full penalty, the claim will be limited to 75%.

*Customers who qualify for the insurance match program will receive 75% from the insurance company and 25% (up to full refund) upon proof of receipt from the insurer through a third party trip protection agency.

*Insurance processing takes place 15 - 20 days from the initial cancellation date.

*Cash payouts are limited to the resort/service portion of all trips, Airline tickets are credited in the form of a travel credit directly with the Airline.

*If an airline ticket is included in your package, the value of the ticket must be pre-paid prior to cancellation in addition to a flat $100 airline booking fee and insurance fee $150 if the trip has not been paid in full.

*Insurance policy coverage packages vary in price by factoring state of residence, age, gender, and the total cost of your trip amount. Total insurance cost may vary based upon the aforementioned factors.

*Our insurance trip protection program is intended to cover guest who cancel for any reason and only receive a 75% payout from the third party Insurance agency. Insurance payouts from the third party must be verified prior to disbursement of funds from Falcon Trip Protection.

*We do not guarantee that everyone who purchases insurance will have a successful claim. We use a third party insurance broker and the insurance payout is at the discretion of the officer that reviews your claim.

Get Up 2 Go, LLC is not an insurance provider we have simply identified the best insurance company and facilitate the insurance process on behalf of our customers.