At the onset of the Pandemic we took it upon ourselves to ensure that all of our members had insurance in the event of an emergency or if they simply changed their mind regarding their travel plans.
As we continue to work on solutions to give our members the best travel experience we are conducting an audit to gauge your experience with the insurance and the timeliness of the payouts received.
Though we have leveraged a third party to provide insurance on our behalf we want to ensure that our members are receiving a level of service that is reflective of our company values.
